Refund Policy
At KYVORIA, we are committed to providing reliable industrial safety protection products and professional customer service. This Refund Policy explains the conditions for returns, refunds, replacements, and order cancellations for purchases made through our website or directly with KYVORIA.
1. Return Eligibility
For eligible standard products, customers may request a return within 30 days of delivery.
To be eligible for a return, the product should:
- Be unused and in its original condition
- Include the original packaging where applicable
- Not have been installed, cut, modified, damaged, or altered
- Include relevant order or purchase information
Before returning any product, please contact KYVORIA for return instructions and authorization.
2. Non-Returnable Products
Certain products may not be eligible for return or refund, including:
- Customized or made-to-order products
- OEM/ODM products manufactured to customer specifications
- Products that have been cut, installed, used, modified, or damaged after delivery
- Products specifically produced according to confirmed drawings, dimensions, colors, packaging, branding, or other customized requirements
- Products otherwise identified as non-returnable before purchase
This does not affect any rights that cannot be excluded under applicable law.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact KYVORIA as soon as reasonably possible after delivery.
Please provide:
- Order number or purchase information
- Product name or model
- Photos or videos clearly showing the issue
- Quantity affected
- Description of the problem
After reviewing the information, KYVORIA may provide an appropriate solution, which may include replacement, partial refund, full refund, or another mutually agreed resolution, depending on the circumstances.
4. Shipping Damage
If a shipment arrives with visible damage, customers should photograph the outer packaging and affected products before discarding any packaging materials.
Where appropriate, customers should also report visible transportation damage to the carrier.
Please contact KYVORIA promptly so we can assist with reviewing the issue and determining the appropriate next steps.
5. Return Shipping Costs
If a return results from a confirmed product defect, incorrect item, or other error attributable to KYVORIA, reasonable return shipping arrangements or costs may be covered by KYVORIA as agreed.
For eligible returns requested for reasons not attributable to KYVORIA, return shipping costs and related charges may be the customer's responsibility, subject to applicable law.
6. Refund Processing
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on the payment provider, bank, payment method, and transaction conditions.
Original shipping charges, customs duties, taxes, banking fees, and other third-party charges may be non-refundable unless otherwise required by applicable law or agreed in writing.
7. Order Cancellations
If you wish to cancel an order, please contact KYVORIA as soon as possible.
Standard orders that have not entered processing or shipment may be eligible for cancellation.
For customized, OEM/ODM, bulk, or made-to-order products, cancellation may be restricted once material purchasing, production, printing, packaging customization, or other preparation has begun.
Any cancellation costs for customized or bulk orders will be determined according to the actual production status and the applicable quotation, purchase order, or written agreement.
8. OEM/ODM and Customized Orders
Customized and OEM/ODM orders are produced according to customer-confirmed requirements. Customers are responsible for carefully reviewing and approving specifications, dimensions, materials, colors, artwork, packaging, quantities, and other requirements before production.
Unless the product has a confirmed manufacturing defect or does not conform to the mutually confirmed specifications, customized products are generally not eligible for return or refund.
Specific contractual terms agreed in a quotation, purchase order, sales contract, or other written agreement will apply to the relevant B2B transaction.
9. Bulk and B2B Orders
For wholesale, distributor, project procurement, and other bulk orders, return and refund conditions may be separately defined in the applicable quotation, purchase order, sales agreement, or other written commercial terms.
Where specific written terms have been agreed for an order, those terms will apply to that transaction, subject to applicable law.
10. Exchanges and Replacements
Where appropriate, KYVORIA may offer a replacement instead of a refund.
Replacement eligibility will depend on the nature of the issue, product availability, order type, and agreed commercial terms.
Please do not return products without first receiving instructions from KYVORIA.
11. Refund Exceptions
KYVORIA may decline a return or refund where reasonably permitted by applicable law if:
- The product has been improperly installed or used
- Damage results from misuse, accidents, improper storage, unauthorized modification, or normal wear
- The returned product does not match the original order
- The customer cannot provide sufficient order information
- A customized product conforms to the specifications approved by the customer
12. Contact Us
If you need to request a return, replacement, cancellation, or refund, please contact KYVORIA through the contact information provided on our website.
To help us process your request efficiently, please include your order information and a clear description of the issue.
