Shipping Policy

KYVORIA provides shipping solutions for standard orders, bulk purchases, and OEM/ODM customized products. This Shipping Policy explains our general order processing, shipping, delivery, tracking, and international transportation practices.

Specific shipping terms for bulk, project, distributor, or customized orders may be separately confirmed in a quotation, purchase order, sales agreement, or other written agreement.

1. Order Processing

Orders are processed after order details and payment requirements have been confirmed.

Processing times may vary depending on product availability, order quantity, customization requirements, and production schedules.

For standard products in stock, orders may be prepared for shipment after payment and order confirmation.

For bulk, OEM/ODM, or made-to-order products, additional production time may be required.

2. Production Lead Time

Production lead times depend on the product type, quantity, materials, customization requirements, packaging, and current production schedule.

For customized orders, estimated production and delivery schedules will normally be provided during the quotation or order confirmation process.

Any production lead time provided is an estimate unless a specific delivery commitment has been confirmed in writing.

3. Shipping Methods

Available shipping methods may include:

• Express courier
  
• Air freight
  
• Sea freight
  
• Road or local freight
  
• Other logistics solutions agreed with the customer
  

The appropriate shipping method will depend on destination, shipment size, weight, delivery requirements, and customer preferences.

For B2B and bulk orders, KYVORIA can coordinate suitable logistics arrangements according to the order requirements.

4. Shipping Costs

Shipping costs depend on factors including:

• Destination country or region
  
• Product quantity
  
• Shipment weight and dimensions
  
• Shipping method
  
• Delivery requirements
  
• Applicable logistics charges
  

Where shipping is not included in the product price, the applicable freight cost will be shown during checkout, provided in a quotation, or confirmed before shipment.

5. International Shipping

KYVORIA serves customers in international markets and can arrange international shipping for eligible orders.

International delivery times vary depending on destination, transportation method, customs procedures, carrier operations, and other factors outside our reasonable control.

Customers should ensure that products can be legally imported into their destination country or region.

6. Customs Duties, Taxes, and Import Charges

International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, clearance fees, or other charges imposed by the destination country or relevant authorities.

Unless otherwise stated in the applicable quotation, checkout terms, Incoterms®, or written agreement, such charges may be the responsibility of the recipient or importer.

Customers are responsible for providing accurate information required for customs clearance.

7. Shipping Terms for B2B Orders

For wholesale, distributor, project procurement, and other commercial orders, shipping responsibilities may be defined according to mutually agreed commercial terms.

Where applicable, the quotation, purchase order, sales contract, or other written agreement may specify:

• Shipping method
  
• Freight responsibility
  
• Delivery destination
  
• Incoterms®
  
• Customs responsibilities
  
• Estimated shipment date
  

Where specific written shipping terms have been agreed, those terms will apply to the relevant order.

8. Order Tracking

Tracking information will be provided when available.

For express or parcel shipments, customers may receive a tracking number after shipment.

For air freight, sea freight, or other commercial shipments, relevant shipping documents or logistics information may be provided according to the transportation method.

Tracking updates are provided by the applicable carrier or logistics provider and may not always update in real time.

9. Delivery Time

Estimated delivery times are provided for reference and are not guaranteed unless otherwise expressly agreed in writing.

Delivery may be affected by:

• Customs clearance
  
• Carrier delays
  
• Weather conditions
  
• Port congestion
  
• Peak shipping periods
  
• Public holidays
  
• Transportation disruptions
  
• Force majeure events
  
• Other circumstances beyond reasonable control
  

KYVORIA will make reasonable efforts to assist customers when significant shipping issues occur.

10. Shipping Address

Customers are responsible for providing complete and accurate shipping information before shipment.

Please verify the recipient name, company name, telephone number, street address, postal code, city, state/province, and country where applicable.

If an incorrect or incomplete address results in delivery failure, redelivery, storage charges, address correction fees, or return shipping, additional costs may be the customer's responsibility, subject to applicable law.

11. Damaged Shipments

If a shipment arrives visibly damaged, please inspect the package and products as soon as reasonably possible.

We recommend:

• Taking photos of the outer packaging
  
• Taking photos or videos of damaged products
  
• Keeping the original packaging
  
• Recording the affected quantity
  
• Reporting visible damage to the carrier where appropriate
  
• Contacting KYVORIA promptly
  

Please provide the order information and supporting evidence so we can review the issue and assist with an appropriate solution.

12. Lost or Missing Shipments

If tracking indicates an unusual delay or a shipment appears to be lost, please contact KYVORIA.

We may work with the applicable carrier or logistics provider to investigate the shipment.

The appropriate resolution will depend on the shipping method, carrier investigation, agreed shipping terms, insurance coverage where applicable, and relevant circumstances.

13. Partial Shipments

For large or multi-product orders, KYVORIA may arrange partial shipments when appropriate and when agreed with the customer.

Where an order is shipped in multiple consignments, tracking or shipping information may be provided separately for each shipment.

14. Changes or Cancellations Before Shipment

If you need to change the shipping address, shipping method, or other delivery information, please contact KYVORIA as soon as possible.

Changes may not be possible after an order has been dispatched.

For customized, OEM/ODM, or bulk orders, cancellation and modification conditions are subject to the applicable quotation, purchase order, sales agreement, and our Refund & Return Policy.

15. Force Majeure and Shipping Delays

KYVORIA is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, customs delays, port congestion, labor disruptions, government actions, or other force majeure events.

Where possible, we will provide available information and assist customers in coordinating with the relevant logistics provider.

16. Contact Us

If you have questions about shipping, delivery times, freight options, international transportation, or an existing shipment, please contact KYVORIA through the contact information provided on our website.

For faster assistance, please provide your order number or quotation reference where available.